This Privacy Policy describes how PayTok Global Limited and its group entities ("PayTok", "we", "us") collect, use, disclose and safeguard information when you use our services.
We collect information you provide directly to us, including: (a) identification information (name, date of birth, government ID, address, nationality); (b) business information (entity name, registration, beneficial ownership, directors, industry); (c) financial information (bank accounts, transaction history, source of funds); (d) technical information (IP address, device, browser); and (e) information collected through cookies and similar technologies when you use our website or applications.
We use the information we collect to: (a) provide, operate and maintain the services; (b) verify your identity and conduct KYC, sanctions screening and ongoing due diligence as required by law; (c) process transactions and provide customer support; (d) detect, prevent and address fraud, money laundering, sanctions breaches and other illegal activity; (e) comply with our legal and regulatory obligations; (f) communicate with you about the services; and (g) improve and develop our products and services.
Where applicable law (such as GDPR or PDPA) requires a legal basis for processing personal data, we rely on one or more of: (a) performance of a contract with you; (b) compliance with a legal obligation (including AML, sanctions, and tax reporting); (c) our legitimate interests in operating a secure and compliant payment service, provided these interests are not overridden by your rights; and (d) your consent, where we have specifically requested it.
We share information only as necessary to deliver the services and meet our legal obligations, with: (a) group entities within PayTok; (b) banking partners, card networks (VISA, Mastercard, UnionPay, JCB), and payment processors; (c) KYC, sanctions and fraud-prevention service providers; (d) regulators, tax authorities, law enforcement and other governmental bodies where required; and (e) professional advisors (auditors, legal counsel) under confidentiality obligations. We do not sell your personal data.
Because PayTok operates globally, your information may be transferred to and processed in countries other than your own, including Hong Kong, the European Economic Area, the United States, Vietnam and other jurisdictions where our partners operate. Where required by applicable law, we use appropriate safeguards such as standard contractual clauses or rely on adequacy decisions.
We retain your information for as long as needed to provide the services, comply with our legal and regulatory obligations (including AML record-keeping requirements, which typically mandate retention for at least five to seven years after the end of the business relationship), resolve disputes, and enforce our agreements.
Subject to applicable law (including GDPR and PDPA), you may have the right to: (a) access the personal data we hold about you; (b) request correction of inaccurate data; (c) request deletion of data, subject to our legal retention obligations; (d) restrict or object to certain processing; (e) request data portability; and (f) lodge a complaint with a supervisory authority. To exercise these rights, contact us at leon@paytok.com.
We employ administrative, technical and physical safeguards designed to protect your information, including encryption in transit (TLS) and at rest, role-based access controls, segregation of customer funds from operating funds, and continuous monitoring. No method of transmission over the Internet, however, is 100% secure.
Our website uses cookies and similar technologies to operate the site, remember your preferences (including language choice), and analyze traffic. You can control cookies through your browser settings; disabling certain cookies may affect website functionality.
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us so we can delete it.
We may update this Privacy Policy from time to time. The "Last updated" date above reflects when changes were made. Material changes will be communicated by email or through the services.
For questions, requests or complaints about this Privacy Policy or our handling of your personal data, please contact our Data Protection team at leon@paytok.com or write to:
PayTok Global Limited
Data Protection Officer
[Registered office address, Hong Kong]
© 2026 PayTok Global Limited. All rights reserved.